Return Policy
Thank you for shopping with Inland Container Parts (inlandcontainerparts.com).
We appreciate your understanding as we strive to maintain quality and safety for all our customers.
Please read this Return Policy carefully before placing your order.
This policy ensures that we can continue to provide durable parts that meet our rigorous standards.
Due to the highly specialized, industrial, and heavy-duty nature of commercial trailer and container parts, we enforce a strict final sales policy.
As such, we encourage our customers to double-check their orders before finalizing them. All Sales Are Final No Returns Allowed:
We do not accept returns or exchanges for any items once they have been ordered, processed, or shipped.
To avoid any confusion, please familiarize yourself with our return policy before making a purchase.
No Refunds Allowed: We do not issue monetary refunds, store credits, or order cancellations for change-of-mind purchases, overstocking, or parts ordered in error.
We recommend keeping a record of the parts ordered for future reference.
Customer Responsibility & SKU Verification It is the sole responsibility of the customer, fleet manager, or mechanic to verify the exact part numbers, dimensions, and specifications (such as unique CIMC SKUs) before completing checkout.
Our customer service is available to assist you during business hours for any part inquiries.
If you are uncertain about part compatibility, please contact our parts support team for verification before submitting your payment.
To ensure the best possible experience, we also recommend reviewing our installation guidelines beforehand.
Damaged or Defective Freight Shipments.
Your satisfaction and trust are our highest priorities, and we are committed to providing you with exceptional products and service.
We take product quality seriously.
We encourage you to reach out with any concerns regarding your order.
In the rare event that a commercial component arrives with a manufacturing defect or sustains severe damage during transit: You must inspect the shipment immediately upon arrival.
In such cases, we will guide you through the claims process to facilitate a swift resolution.
Contact our support team within 48 hours of delivery.
For any further assistance, our team is just a phone call or email away.
Provide your invoice number along with clear, unedited photographic proof of the defect or freight damage.
Remember that these measures are in place to protect both our customers and our quality standards.
Approved claims for transit damage or factory defects will be resolved via a replacement part only.
If you have any additional questions regarding our return policy, feel free to contact us.
No cash or credit card refunds will be issued.
Thank you for your continued support and understanding.